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How To Use Your cPanel Account

Setup Third-Party Email Software to Access Your E-mail

August 8, 2016     0 comments

There are several methods available to setup third-party software (such as Outlook, Thunderbird, Anrdroid and iOS) on your comptuers, laptops, phones and tablets to access your cPanel e-mail accounts.  For most applications, these instructions will be sufficient for you to view / send e-mails.  Some ISPs (Internet Service Providers) block certain ports (incoming / outgoing).  We have setup alternate ports in the event you can't access / send e-mails using the default ports.  There will be certain cases where these instructions may not provide you with everything you need to fully configure your e-mail client to effectively send / receive emails.  Please submit a support ticket for assistance if these instructions aren't sufficient to get you setup.

Basic Information
By default, your username is your full e-mail address (prefix@yourdomain.tld).

Passwords should not be sent encrypted.

Authentication is required for IMAP, POP3, and SMTP.

Automatic Setup
Most modern e-mail clients will be able to "auto-detect" your incoming / outgoing settings by just entering your e-mail address and password.  However, in certain situations, it won't and that's when you will need to setup / customize your accounts manually. When setting up on an iPhone or iPad for IMAP you will need to setup your IMAP Path Prefix to "INBOX".

Manual Account Setup
Typical setup will usually ask for your name, e-mail address and password as the first step.  This is pretty straightforward.

Secured SSL / TLS Settings (Recommended Setup)
Incoming Server:
Incoming IMAP Port: 993
Incoming POP3 Port: 995
Outgoing Server:
Outgoing SMTP Port: 465 or 587

Typically, choosing "Auto" or "SSL" will work for the security type.  Sometimes it may be necessary to use STARTTLS or TLS.  Best bet is to use "AUTO" if it's available and let the software decide which method is best to use.

Non-SSL / Unsecured Settings
If you aren't concerned about security with your e-mail accounts then you can use these options, although we highly discourage this.

Incoming Server: mail.yourdomainname.tld
Incoming IMAP Port: 143
Incoming POP3 Port: 110
Outgoing Server:  mail.yourdomainname.tld
Outgoing SMTP Port: 25 or 26

IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.

POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.

Outgoing mail is sent using SMTP.

We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.

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